ClimbTheLadder
Privacy Policy
Effective date: July 23, 2026
ClimbTheLadder ("we," "us") provides tennis ladder management for clubs and their players. This policy covers the ClimbTheLadder mobile app, the ClimbTheLadder admin web application used by club administrators, and this website (go.climbtheladder.io). It describes what information we collect, how we use it, and the choices you have.
What we collect
Account information. When you create an account we collect your email address, a password (stored only in securely hashed form by our authentication provider), and a display name. You may optionally add a phone number and a link to your UTR (Universal Tennis Rating) profile.
Ladder activity. The core of the service: your ladder memberships, challenges, proposed match days, match results, and standings history.
Push notification token. If you allow notifications, we store a device push token so we can deliver match and challenge notifications to your device. You can disable notifications at any time in your device settings.
Invitations. When a club administrator invites someone to a ladder, we process the invitee's email address in order to send the invitation.
That is the complete list. We do not collect your location, contacts, photos, or any data from other apps.
What we don't do
- We do not sell your personal information.
- We do not show advertisements.
- We do not use analytics, advertising, or tracking SDKs in the app.
- We do not track you across other companies' apps or websites.
- Our emails contain no open- or click-tracking.
What other players can see
ClimbTheLadder is a club tool, and arranging matches requires players to reach each other:
- Your display name (and UTR profile link, if you added one) is visible to other members of ladders you join.
- Your email address and phone number (if provided) are visible only to active members of a ladder you actively share, so they can contact you to arrange matches. Players who are not in an active ladder with you cannot see your contact information, and it is hidden while you are marked as resting.
If you prefer not to share a phone number, simply leave it blank — it is optional.
Service providers
We share data only with the vendors that operate the service on our behalf:
- Supabase — authentication, database, and application hosting. All account and ladder data is stored here.
- Expo, Apple, and Google — delivery of push notifications. The content of a notification may include a player's display name and a ladder name.
- Resend — sending transactional email such as ladder invitations.
- Vercel — hosting for the admin web application.
These providers process data solely to provide their service to us. We do not share your information with anyone else, except if required by law.
Data retention and deletion
We keep your information for as long as your account exists. You can edit your display name, phone number, and UTR link in the app at any time.
You can delete your account at any time from within the app: go to Profile → Delete Account and confirm. Deleting your account permanently erases your personal information, including your email address, name, phone number, and push notification tokens. Match results may be retained in anonymized form (shown as "Deleted player") to preserve the integrity of ladder standings for other players.
If you have questions or need help with deletion, contact us at support@climbtheladder.io.
Children
ClimbTheLadder is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has created an account, contact us and we will delete it.
Security
Data is transmitted over encrypted connections (HTTPS) and stored with our providers using industry-standard protections. No system is perfectly secure, but we deliberately keep the amount of personal data we collect to a minimum.
Changes to this policy
If we make material changes, we will update this page and revise the effective date above.
Contact
Questions or requests: support@climbtheladder.io