Terms of Service
Effective date: October 6, 2026
Welcome to ClimbTheLadder. These terms govern your use of the ClimbTheLadder app for iPhone and Android, the player web app (play.climbtheladder.io), the organizer web app (admin.climbtheladder.io), and this website (climbtheladder.io) (together, the "Service"). By creating an account or using the Service, you agree to these terms.
The Service
ClimbTheLadder provides tennis ladder management for clubs: standings, challenges, match reporting, and related features. Ladders are organized and administered by clubs or their designated ladder organizers, not by ClimbTheLadder.
Your account
You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for activity that occurs under your account. You must be at least 13 years old to use the Service.
How we contact you
We contact you by email and by push notification in the app. ClimbTheLadder does not send text messages. If we ever add them, you would choose to turn them on first. Your phone number and email address are visible to the other members of your ladder so that matches can be arranged, and players contact each other directly. The Privacy Policy describes what other members can see.
Ladder organizers
Ladder organizers can manage ladders, invite and remove players, and correct match records (for example, voiding an incorrectly reported match). Organizers are expected to use these tools fairly and in accordance with their club’s own rules.
Acceptable use
You agree not to: misrepresent match results; harass other players; attempt to access data or accounts that are not yours; interfere with the operation of the Service; or use the Service for any unlawful purpose. We may suspend or terminate accounts that violate these terms.
Match records and standings
Match results and standings are maintained as a service to clubs. Standings reflect the results reported by players and any corrections made by ladder organizers. Disputes about specific matches should be raised with your ladder organizer, whose determination is final within the app.
Intellectual property
The Service, including its software, design, and branding, is owned by Challenge Round LLC. You retain no ownership interest in the Service, but your own information remains yours and is handled as described in our Privacy Policy.
Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation.
Limitation of liability
To the maximum extent permitted by law, ClimbTheLadder will not be liable for indirect, incidental, special, or consequential damages, or for any loss of data, arising from your use of the Service. Our total liability for any claim will not exceed the amount you (or your club) paid for the Service in the twelve months before the claim arose.
Termination
You may stop using the Service and request account deletion at any time. We may suspend or terminate access for violation of these terms.
Governing law
These terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-law principles.
Changes to these terms
If we make material changes, we will update this page and revise the effective date above. Continued use of the Service after changes take effect constitutes acceptance.
Contact
Questions: support@climbtheladder.io
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.